Sapphire Health and Wellbeing Service (SHaWS)

What is SHaWS?

The Sapphire Health and Wellbeing Service (SHaWS) provides non-judgemental and respectful alcohol and other drug treatment, alongside integrated primary health, mental health, and Aboriginal health services. 

SHaWS is based on a holistic, harm minimisation approach that recognises different stages of recovery, individuals’ needs and goals, and the impact of substance use on friends and family.

SHaWS is an innovative program delivered by a consortium, led by Directions Health Services, in collaboration with consortium members Grand Pacific Health and Katungul Aboriginal Corporation Regional Health and Community Services; and partner GP practices including Bega Valley Medical Practice (Bega), Curalo Medical Clinic (Eden) and Lighthouse Surgery (Bermagui). 

SHaWS offers a wide range of services tailored to individual needs and goals, including:

  • AOD screening and assessment
  • brief interventions
  • community-based, specialist AOD treatment ranging from early intervention to intensive support and intervention
  • group programs
  • primary health assessments and care
  • secondary mental health assessments and treatment
  • withdrawal support (community-based in partnership with GPs)
  • residential rehabilitation services (Arcadia House or external referral)
  • referral and in-reach support to hospital based withdrawal services
  • support to family members impacted by someone else’s substance use.

Find out more about the Sapphire Health and Wellbeing Service on the web brochure.

How do I get referred?

People can enter the program in several ways:

  • talk to us directly
  • talk to us with, or on behalf of, a family member or friend
  • be referred by any other service
  • be referred through the legal system.

We will undertake a comprehensive assessment and work with you to identify your goals and develop an individual treatment and support plan.

When can I get an appointment?

Appointments are available Monday to Friday from 9am to 5pm, with some afterhours appointment times offered. Services are provided from established sites and by outreach to community settings in Bega, Eden, Bermagui, and Wallaga Lake.

SHaWS aims to be as accessible, responsive, and timely as possible. Urgent support is available for people in crisis. Please contact SHaWS by phone or email and staff will endeavour to make contact the same day.

How do I get in touch?

SHaWS delivers services from a range of sites across the Bega, Eden, Bermagui, and Wallaga Lake areas. The main SHaWS office is co-located with Grand Pacific Health at Unit 1, 83 Upper Street, Bega NSW 2550. Services are also offered at Katungul. 

For more information, please call (02) 6494 8870, email or visit

If you are concerned about your own or someone else’s alcohol or other drug use, contact the National Alcohol and Other Drug Hotline on 1800 250 015 or visit